Delivery Terms

Mirold Thorne LLC is committed to providing a clear and reliable shipping experience for customers shopping at miroldthorne.com. This Shipping Policy explains our domestic shipping coverage, order processing procedures, estimated delivery times, shipping costs, and the steps to take if a delivery issue occurs.

1. Shipping Area

We currently ship orders to eligible delivery addresses within the United States.

At this time, we do not offer standard shipping to international destinations. Customers should ensure that their shipping address is complete and located within our supported delivery area before placing an order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Order processing includes order verification, preparation, packaging, and handover to the shipping carrier. Business days exclude weekends and applicable public holidays.

Processing may take longer during peak shopping periods, holidays, or when additional order verification is necessary. Orders placed outside normal business days will generally begin processing on the next business day.

3. Estimated Delivery Time

After an order has been processed and dispatched, estimated domestic delivery generally takes 3–7 business days.

The total estimated time from order placement to delivery is approximately 4–10 business days, depending on the processing time, destination, carrier service, and other relevant circumstances.

These timeframes are estimates rather than guaranteed delivery dates. Remote locations, severe weather, carrier disruptions, and other unexpected circumstances may affect delivery.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping costs may vary depending on the delivery destination, selected shipping service, order characteristics, and any promotional offers available at the time of purchase.

Customers should review the final order summary carefully before submitting payment. Any shipping fees charged for an order will be reflected in the order confirmation.

5. Order Confirmation and Tracking

After an order has been successfully placed, customers may receive an order confirmation by email.

When tracking information is available, it may be provided by email after the order has been dispatched. Tracking updates depend on the shipping carrier and may not appear immediately after a package is handed over.

Customers can use the tracking information provided to check the shipment's progress and estimated delivery status.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.

If you discover an error in your shipping information, please contact us as soon as possible at carlos@miroldthorne.com.

We will make reasonable efforts to update the address if the order has not yet been processed or dispatched. Once a package has been handed over to the carrier, address changes may no longer be possible.

We cannot guarantee successful delivery when an incorrect or incomplete address has been provided.

7. Shipping Delays

Although we make reasonable efforts to meet the estimated delivery timeframe, delays may occur due to circumstances beyond our control, including:

Severe weather or natural disasters.
Carrier service interruptions or operational delays.
Public holidays and periods of high shipping demand.
Incorrect or incomplete delivery information.
Other unexpected transportation or logistical issues.

If your order appears to be delayed beyond the expected delivery period, please contact us by email with your order number so that we can review the available tracking information and assist you.

8. Lost, Missing, or Damaged Packages

If your package is marked as delivered but you cannot locate it, please check your delivery area, mailbox, building reception, or other designated delivery locations. You may also wish to contact the carrier for additional delivery details.

If your order arrives damaged or appears to be lost in transit, contact us at carlos@miroldthorne.com and include your order number and any relevant photographs or tracking information.

We will review the circumstances and work toward an appropriate resolution in accordance with our policies and applicable law.

9. Undeliverable Packages and Delivery Attempts

A package may be returned to the sender if delivery cannot be completed because of an incorrect address, an inaccessible delivery location, or repeated unsuccessful delivery attempts.

If a package is returned to us, please contact our customer service team to discuss the available options. Additional shipping charges may apply when a new shipment is required because of incorrect address information or circumstances attributable to the recipient, where permitted by law.

Any refund or reshipment will be assessed based on the circumstances of the delivery issue and our applicable policies.

10. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

Changes and cancellations may be possible before an order enters processing or is dispatched. Once the shipment has been handed over to the carrier, modifications may no longer be available, and eligible requests will be handled according to our Return and Refund Policy.