Return Policy

At Mirold Thorne LLC, we want customers to have a clear and straightforward shopping experience. This Return and Refund Policy explains the conditions for returning eligible purchases, the responsibilities associated with return shipping, and how refunds are processed for orders placed through miroldthorne.com.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must meet the following conditions:

Items must be unused and in their original condition.
Items must be returned with their original packaging, tags, and included accessories, where applicable.
Items must not show damage, stains, alterations, or signs of use caused after delivery.
Proof of purchase or a valid order number must be provided.

Items that have been used, damaged through improper handling, or returned in a condition that affects their resale value may not be eligible for a return, except where otherwise required by applicable law.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

Used items that are no longer in their original condition.
Items damaged after delivery due to misuse, improper care, or unauthorized modification.
Items missing essential components, accessories, or original packaging where these are necessary to assess the returned product.
Items identified as non-returnable at the time of purchase, where permitted by applicable law.

These restrictions do not affect any mandatory rights customers may have under applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please contact us at carlos@miroldthorne.com and provide the following information:

Your order number.
The item you wish to return.
The reason for the return.
Relevant photographs if the item arrived damaged, defective, or different from the item ordered.

Our team will review your request and provide return instructions. Please wait for return authorization and shipping instructions before sending any item back.

Returns sent without prior communication may experience processing delays.

4. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

For defective, damaged, or incorrectly shipped items: Mirold Thorne LLC will cover reasonable return shipping costs when the issue is verified and the return is approved.

For returns due to personal preference or other non-quality-related reasons: The customer is responsible for return shipping costs.

Original shipping charges may not be refundable unless required by applicable law or the return results from an error attributable to us.

Customers are encouraged to use a trackable shipping service and retain proof of shipment until the return has been completed.

5. Return Address

Approved returns should be sent to the following address after receiving return instructions from our customer service team:

Mirold Thorne LLC

713 Worthwood Cir
Monroe, NC 28112
United States

Please do not send returns before contacting us, as additional instructions may be necessary to ensure proper processing.

6. Refund Processing

Once we receive the returned item, we will inspect its condition and determine whether it meets the requirements of this policy.

For approved returns, refunds will be issued to the original payment method within 3–5 business days after receipt and approval of the returned item.

Depending on your bank, card issuer, or payment provider, additional time may be required for the refunded amount to appear in your account.

If a return is rejected because the item does not meet the stated eligibility requirements, we will contact you with an explanation and discuss the available next steps.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs where appropriate. We will review the information and determine a suitable resolution, which may include a return, replacement, or refund, depending on the circumstances and applicable law.

For verified quality-related issues, we will cover the reasonable return shipping costs associated with an approved return.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests can be accommodated before an order has been processed or shipped, where operationally possible. Once an order has shipped, it may no longer be eligible for cancellation and will instead be handled according to the applicable return procedures.

If a cancellation is approved after payment has been collected, any applicable refund will be processed to the original payment method.

9. Exchanges

If you wish to exchange an item, please contact us to confirm whether an exchange is available for your order.

Exchange requests are subject to product availability and the condition of the returned item. If a direct exchange is unavailable, we may recommend returning the eligible item for a refund and placing a separate order.

10. Policy Exceptions and Consumer Rights

This policy is intended to explain our standard return and refund procedures. It does not exclude, restrict, or replace any consumer rights that cannot legally be waived under applicable law.

Where mandatory legal requirements provide a longer return period, different refund obligations, or additional remedies, those requirements will take precedence over conflicting provisions of this policy.