Mirold Thorne LLC is committed to providing high-quality products and a satisfying shopping experience. This policy applies to items purchased through this website. Please read the following terms carefully before submitting a return or refund request.

  1. Return Period

Customers may submit a return request within 30 days of receiving their order. When submitting a request, please provide your order number, the email address used for the purchase, and the reason for the return. Requests made after this period may not be accepted, except where otherwise required by law.

  1. Return Conditions

Items eligible for return must meet the following criteria:

The item must be unused, unwashed, and in its original condition.

The item, along with all accessories and packaging, should be as complete as possible.

The item must be free from damage caused by improper use, improper storage, or human-inflicted harm.

The customer must be able to provide a valid order record or proof of purchase.

Vintage leather goods may feature natural variations in texture, color, or surface detail. We will evaluate such natural characteristics on a case-by-case basis, in accordance with the product description.

  1. Quality Issues and Incorrect Items

If you receive an item with a quality defect, damage incurred during transit, or an item that does not match your order, please contact us via our customer service email as soon as possible. Please include your order number, a description of the issue, and clear photographs of the item.

Once we have verified that the issue is due to a quality defect, transit damage, or an incorrect shipment, we will offer a return, exchange, or refund, depending on the circumstances. We will cover the return shipping costs for eligible returns.

  1. Returns Unrelated to Quality Issues

For returns based on personal preference, accidental purchase, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs. Items must meet the return conditions outlined in this policy and be shipped back only after the return request has been confirmed.

We recommend using a trackable shipping method and retaining your proof of shipment. Returning items without prior confirmation may result in processing delays.

  1. Refund Processing Time

Once the returned item has arrived at the designated return address and has been inspected, we will notify the customer of the outcome of the return review. Review Period: Inspections and refund processing are typically completed within 3–5 business days of receiving the returned item(s).

Refund Method: Approved refunds are generally issued to the original payment method.

Processing Time: Once a refund is issued, your bank, credit card issuer, or payment service provider may require additional time to credit the funds to your account.

Refund Amount: The actual refund amount will be determined based on the specifics of the order, any disclosed fees, and applicable laws.

The timeframes mentioned above are estimates and do not include any additional processing time required by financial institutions. This policy does not limit any rights to a refund that may be guaranteed by law.

  1. Items Ineligible for Return

We may decline return requests for items that have been used, show significant wear, have been damaged by the user, are missing essential accessories, or are otherwise rendered unsuitable for resale due to improper use.

If an item has a quality defect or falls under other circumstances for which we are legally liable, we will handle the matter in accordance with applicable law; the fact that an item has been opened or used does not automatically negate a customer’s statutory rights.

  1. Order Cancellation

Please contact us as soon as possible if you wish to cancel an order. We will make every effort to cancel orders that have not yet entered the shipping process. For orders that have already been dispatched, you may need to follow the standard return process. Refunds for payments already made will be processed based on the order status and applicable policies.

  1. Return Request Process

Send an email to our customer service team, including your order number and the reason for the return.

Wait for customer service to confirm your eligibility for a return and provide the designated return address.

Pack the item(s) and ship them back, following the instructions provided by our customer service team.

Retain your shipment tracking number and proof of postage.

Once the item(s) have been received and inspected, we will notify you regarding the refund or other resolution.

  1. Return Address

After receiving confirmation from our customer service team, please send eligible return items to the following address:
713 Worthwood Cir, Monroe, NC 28112

We are committed to processing your return and refund requests in a timely manner and ensuring the protection of your legal rights in accordance with applicable law. Thank you for choosing Mirold Thorne LLC.